Contact Us

    

 

For any comments, questions, or concerns, please contact us via email:
Info@shadowhillusa.com
For inquiries related to returns, please refer to the "returns" tab of our website and input your order number as prompted.
Q: Where can I get information about restocks and new products?
A:  Sign up for our newsletter for updates on all restocks, promotions and releases.
Q: How can I track the status of my order?
A: Once your order has been processed, you will receive a confirmation email with your shipment's tracking number.
Please visit: https://www.ups.com/WebTracking/track?loc=en_us for domestic orders within the United States (copy and paste link)
For international orders, please visit https://globetrak.globegisticsinc.com/  (copy and paste link)
Q: How long does delivery take?
A: Standard delivery for domestic orders is 3-7 business days once the item has been shipped. For International orders, 7-10 days after shipment. 
Q: How much does shipping cost?
A: Shipping cost varies depending on the weight of the package and recipient's location. To calculate your exact shipping cost, refer to the store checkout page. 
If your order is taking longer than expected, try the following troubleshooting options:
-Check your regular inbox and junkman inbox for an order confirmation email.
-Check your order's status via the UPS (for domestic orders) or Globegistics (for international orders) tracking interfaces.
-Check to make sure your contact details and destination credentials are correct.
 
If you don't see your question here, do not hesitate to contacts via email:
Info@shadowhillusa.com
For all press related inquires please contact our press department via email: 
press@shadowhillusa.com 
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