Contact Us

 

For all questions, concerns, exchanges and refunds please email shadowhillco@gmail.com

Our current return address is 1155 s Main street Los Angeles CA, 90015

 

Q: Do you guys do restocks?

A: Yes, you can sign up for our newsletter for updates on all restocks, promotions and releases

 

Q: Can I track my order?

A: Yes. When your order is processed you will receive a confirmation email that contains your shipment tracking number.

Please visit:

https://www.ups.com/WebTracking/track?loc=en_us for domestic orders within the United States

http://www.dhl.com/en/express/tracking.html for all international orders

 

Q: Tracking shows that my order hasn't been picked up yet

A: Order tracking begins as soon as you place your order so it may take a few days for tracking services to update the location of your order

 

Q: How long does delivery take?

A: US deliveries take 3 to 7 business days once shipped

International deliveries can take seven to ten days for delivery

 

Q: How much does shipping cost?

A: Shipping cost varies depending on the weight of the package and recipients location. To calculate your exact shipping cost refer to the store checkout page

 

Q: Where is my order?

A:  If your order hasn't arrived when you were expecting it then please check the following:

 

Check your inbox for an order confirmation email

Check your order's status via the UPS or DHL tracking sites

Check to make sure your contact details and address used to place your order are correct

If you still cannot locate your parcel please send an email to shadowhillco@gmail.com

 

 

If you don't see your question here please email us at shadowhillco@gmai.com